Positive Presence of Customer Engagement

Customer Engagement is about becoming a regular and consistently positive presence in your customer’s orbit. Organizations that exemplify true customer engagement utilize the following 5 business best practices:

  • Cultivate Trust: Customers who trust you have friends they can send your way.
  • Communicate Often: Be approachable; be where your customers are
  • Build a Digital Reputation: Social media matters.
  • Be Accessible: Customers average 2.5 hours a day in the digital mobile space.
  • Pay Attention: Listen carefully; respond appropriately.

Check out our infographic on Customer Engagement to learn more about these best practices and the statistics that validate their significance.


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